We are pleased to be able to offer Personalised Gifts!
Where it gives you the option to do so, you can add personalisation to your gift choice ... simply follow the instructions provided.
If you know that it's a personalised item you want, then click directly on the 'Personalised Gifts' tab. Here the personalised gifts appear in their own dedicated section of the website.
Please be aware that each individual personalised product comes with it's own lead time. Ensure you take this into account when placing your order as the lead times are specific to each individual product.
Further details can be found at the bottom of each product description.
We advise that you check lead times when ordering as a gift for someone else. You should ensure that enough time is allowed for the product to be produced and despatched in time.
Please refer to our Delivery Section for further information or if you are unsure.
It is the Customer's responsibility to ensure that all personalisation entries are correct as, due to the nature of personalised products, we cannot accept refunds for products that have been mis-spelt.
If you need to find out if an order can be cancelled, please always get in touch to check on the order status ASAP.
NB: In order to provide a prompt service, some products are immediately sent for production.
Can I Return An item?
Unfortunately, we are unable to accept returns on our personalised gifts due to the nature of the products for sale. You may only be eligible for a refund if your item was faulty. Therefore please check your order on screen and the confirmation email carefully as we cannot refund products which have been mis-spelt.
NB: Personalised items cannot be returned once they have been put into production.
If the item received is faulty, please contact us straight away with your name and order details.
Rest assured, we will work with you to resolve your problem.
In doing so, please be aware that we will require you to send images of the faulty product.
NB: Refunds cannot be given if the fault is as a result of misuse.