Frequently Asked Questions ... ...

When will my order arrive?

You will receive an email confirmation when your order has been despatched.  To summarise, you can expect delivery times as follows:-


  • Stocked Products (i.e. those stored onsite) - if ordered by 2.00pm, these can be despatched for delivery by the next working day.  You select your preference from our delivery options! 
  • Personalised Products - delivery varies by product. The lead time can be found at the bottom of the product description. Please take this lead time into account when ordering, You will receive your product dependent on your chosen delivery option.

Returns Policy

Now we don't get asked this very often, but if for any reason you are not 100% satisfied with your purchase then please get in contact with us! This way we can work together to resolve the issue and ensure you receive great customer satisfaction.


If you have had a change of heart you must return the item to Gift Queen unused and in its original condition within 14 days for a refund. Each returned product must include all parts, accessories, instructions and packaging, etc.


NB: 

Personalised gifts cannot be refunded due to the nature of the products. You may, however, be eligible for a refund if the product was faulty.  To find out more please refer to our section on Personalised Gifts for full details.

Do You Have A Shop We Can Visit?

Unfortunately not.  We are purely an ecommerce shop! 

We do also have an eBay shop you can visit too. This is where we sell our discontinued items and one-off products.

Simply follow the link below to find out more.


https://www.ebay.co.uk/usr/giftqueen-1


We do also get out and about a bit during the year.  

This is in the form of Family Friendly Festivals and Trade Shows so there are plenty of oppurtunities to meet us. 

On our Events Section, you will find an up to date list of the events we have secured. 

There you will also find the link to our Blog where you can read about our adventures.

What Exactly Is A Wind Spinner?

Do not panic!   You are not on your own!  

So:-

  • What  exactly is a Wind Spinner?
  • How do you open one up for best effect?

Have no fear ... we are experts and have a section dedicated to just these FAQs! 

Do We Have It Covered?

We hope we have done our best to answer your question.

However, if you do still want to get in touch OR if you have any further queries,

then click on the link below and drop us a line!